Frequently Asked Questions

Comfort Cooling

How does an air conditioner work?

What is a heat pump?

What is two-stage cooling?

What is variable speed technology and how does it apply to air conditioners?

Why should I zone my building?

What do all those air conditioner and heat pump ratings mean?

Comfort Heating

What is a heat pump?

What is two-stage heating?

What is a variable speed furnace?

Why should I zone my building?

What are furnace ratings?

Energy Efficiency

What is two-stage heating?

What is two-stage cooling?

Why should I zone my building?

What do all those air conditioner and heat pump ratings mean?

Why should I choose ENERGY STAR® qualified products?

How can I reduce my building's energy costs?

Environmental Responsibility

What should I know about changes in refrigerants?

Reliable Performance

Why should I buy a Lennox product?

What does ISO 9001 mean?

Green Building

How does LEED work?

How can I get my building project LEED certified and how much will it cost?

What are the point categories?

Can I get my product or service LEED certified?

Rapid Replacement

What is the fastest way to get HVAC equipment for emergency replacement projects?

What products can be ordered through the Rapid Replacement® hotline?

Can I have my equipment delivered the same day that I ordered it?

Where can I find my nearest commercial stocking location?

Can I pick up equipment ordered through Rapid Replacement?

Why should I call the Rapid Replacement® hotline instead of my territory manager?

Will the equipment I need be in stock?

Can I get an equipment quote from the hotline, or just place an order?

If I call, can I have a quote emailed to me?