Lennox Commercial

Frequently Asked Questions

Rapid Replacement

What is the fastest way to get HVAC equipment for emergency replacement projects?

Call the Rapid Replacement® hotline at 877-792-0024.

What products can be ordered through the Rapid Replacement® hotline?

All Lennox Commercial products are available for order through the hotline at 877-792-0024. Raider® packaged rooftop units are stocked for same-day delivery in many major markets.

Can I have my equipment delivered the same day that I ordered it?

In-stock equipment ordered before 11:00 a.m. can be delivered the same day within a 100-mile radius. Orders can also be picked up at Lennox PartsPlus® stores or Lennox Commercial warehouses. Delivery may be available within 48 hours for customers further than 100 miles.

Can I pick up equipment ordered through Rapid Replacement?

Yes, equipment purchases can be picked up at select Lennox PartsPlus® stores or Lennox Commercial warehouses. Please visit our Rapid Replacement page to find locations nearest you.

Why should I call the Rapid Replacement® hotline instead of my territory manager?

The Rapid Replacement® hotline connects you to a local representative in your district. The call center recognizes your area code and connects you to the district office automatically. This ensures you get the fastest service, and you don’t have to wait for a call back.

Will the equipment I need be in stock?

We restock our warehouses as often as daily to keep our inventory full of equipment in the most popular sizes and configurations.

Can I get an equipment quote from the hotline, or just place an order?

Yes, you can receive an equipment quote and check availability for equipment. You can also place orders for equipment.

If I call, can I have a quote emailed to me?

Yes, you can receive a quote via email, over the phone or via fax.

How do I earn rewards through Rapid Replacement® Rewards?

Orders must be placed through the Rapid Replacement® hotline. You must have an existing credit line and be in good standing with Lennox. You must be a current employee of a Lennox U.S. or Canada account holder.

How much will I earn with each unit purchase through Rapid Replacement® Rewards?

Rewards may change by quarter, so there is no standard amount.

How will I receive my Rapid Replacement® Rewards?

Once you register for Rapid Replacement® Rewards, you will be mailed a Lennox®-branded Visa gift card. When you submit your claims through the Rewards website, the reward will be automatically loaded onto your card.

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